Refund and Cancellation Policy

At Tawa Roads, we strive to offer exceptional luxury travel experiences and ensure that our customers have an unforgettable journey. Please read our refund and cancellation policy carefully before booking your tours, as certain conditions apply based on the nature of the tour and the associated bookings.

General Cancellation Policy

For most tours, cancellations made at least 15 days prior to the departure date will be eligible for a full refund minus any non-refundable charges or service fees.
Cancellations made within 14 days of the tour departure date will be subject to a 50% refund of the total tour price.
Cancellations made less than 7 days before the departure date will not be eligible for any refund.

Specific Policies for Inca Trail and Machu Picchu Tours

Please note that due to the unique nature of the Inca Trail and Machu Picchu tours, certain conditions apply that affect refunds and cancellations:

Inca Trail Permits: Once permits for the Inca Trail are issued, they are non-refundable. This is due to the strict regulations of the Peruvian government regarding the limited number of permits and the high demand for this iconic trek.
Machu Picchu Tickets: Similarly, Machu Picchu entry tickets are non-refundable once purchased. This policy is in place because these tickets are tied to specific dates and cannot be rescheduled or refunded.
Train Tickets: Train tickets to Machu Picchu or other destinations are also non-refundable once booked. We recommend confirming your travel dates before making any reservations for train services.

Refunds for Other Tours and Services

Luxury tours that do not involve the Inca Trail or Machu Picchu, as well as customized itineraries, may be eligible for a refund or rescheduling according to our general cancellation policy.
In the event that a tour is cancelled by Tawa Roads due to unforeseen circumstances or force majeure (such as extreme weather, strikes, or other events outside of our control), customers will be offered a full refund or the option to reschedule the tour at a later date, depending on availability.

How to Request a Refund or Cancellation

To initiate a cancellation or refund request, please contact us via email at ventas01@tawaroads.com or call our customer service at +51 984 799 936 Be sure to provide your booking reference and relevant details to process your request as quickly as possible.

Additional Information

Refunds will be processed to the original payment method. Please allow up to 10-15 business days for the refund to be processed and reflected in your account.
If the customer does not show up for the tour or misses their scheduled departure without prior notification, no refund will be issued.

We understand that plans can change, and we are committed to working with our clients to ensure a smooth and enjoyable experience. We recommend that you purchase travel insurance to protect against unforeseen circumstances and cancellations.

Important Notes:

Tawa Roads cannot be held responsible for any changes made by external service providers, such as train operators, Machu Picchu, or government authorities.
Please verify all travel details and tickets before booking to ensure your plans are secure.